FAQ

Frequently Asked Questions

Welcome to Delicious Home Bakery! Find answers to common questions about our products, ordering, payments, delivery, cancellations, refunds, and baking courses.

Ordering & Products

1. How do I place an order?

Browse our products, select your preferred product and variant, add it to your cart, and proceed to checkout. Enter your delivery details and complete the payment requirements to place your order.

2. What products does Delicious Home Bakery offer?

We offer cakes, cookies, handmade chocolates, gift hampers, customised cakes, video baking courses, and live baking classes.

3. Can I order a customised cake?

Yes! Visit our Custom Cake page to share your cake requirements, preferred design, theme, and occasion. Customisation is subject to confirmation and availability.

4. Can I choose a cake weight or variant?

Available cake weights, variants, and prices are displayed on the relevant product page. Please select your preferred option before adding the product to your cart.

Payment & Cash on Delivery

5. Is an advance payment required for Cash on Delivery?

Yes. For eligible Cash on Delivery (COD) orders, 20% of the order amount must be paid in advance at checkout. The remaining 80% is payable upon delivery.

6. Is advance payment required for Custom Cake orders?

Yes. Custom Cake orders require a 50% advance payment to confirm the order. The remaining amount is payable according to the payment terms confirmed for your order.

7. Why do I need to pay an advance?

The advance payment is required under our applicable order-payment rules to confirm and process eligible orders.

Cancellation & Refund Policy

8. Can I cancel my Custom Cake order?

Yes. Custom Cake cancellation is subject to the following rules:

• Within 1 hour of placing the order: No cancellation charge applies.
• After 1 hour: 20% of the total order amount will be deducted from the refund, and the remaining eligible amount will be refunded.

9. Is the advance payment refundable if my COD order is automatically cancelled?

No. Under our stated COD policy, the 20% advance payment is non-refundable when an order is automatically cancelled under the applicable cancellation rules.

10. How are refunds calculated for Custom Cake cancellations?

For cancellations made after the first hour, 20% of the total order amount is deducted, and the remaining eligible amount is refunded, subject to the applicable cancellation policy.

11. How long does a refund take?

Where a refund is applicable, processing time may depend on the payment method and payment provider. Contact us if you need help with your refund.

12. Can I change or modify an order after placing it?

Please contact us as soon as possible if you need to change an order. Changes depend on the order status, preparation stage, and availability.

Delivery Information

13. Do you deliver to my PIN code?

Delivery depends on your PIN code and the product ordered. Use the PIN-code checker on our website to check availability before placing your order.

14. How early can I schedule a delivery?

Orders may be scheduled from 1 to 10 days in advance, subject to available delivery slots and order confirmation.

15. Do you deliver cakes outside Kanpur?

Cakes are subject to local delivery availability. Selected cookies, handmade chocolates, and gift hampers may be eligible for delivery to other locations. Please confirm serviceability before ordering.

16. What happens if delivery is unavailable at my PIN code?

If your PIN code is not serviceable, delivery may not be available for that order. Please contact us to confirm whether an alternative delivery option is possible.

17. Can I request a specific delivery date?

You can select from the available delivery dates and slots during ordering, subject to availability and order confirmation.

Orders & Account

18. How can I check my order status?

Sign in to your account and visit the Orders section if order details and tracking are available for your purchase. You may also contact us for assistance.

19. Do I need an account to place an order?

Please follow the account and checkout options displayed on our website when placing your order.

20. What should I do if I have a problem with my order?

Contact us with your order details and a description of the issue so we can review your request and guide you.

Video Courses & Live Classes

21. Do you offer baking courses?

Yes. Visit our Video Courses section to explore available baking courses and their details.

22. Can I watch a purchased video course online?

Course access and available features depend on the course purchased. Please check the course details for streaming and download availability.

23. How can I book a live baking class?

Visit our Live Classes page to view available classes, schedules, and booking options.

Policies & Customer Support

24. Where can I read your store policies?

Please visit our Delivery Information, Refund & Cancellation, Privacy Policy, and Terms & Conditions pages for more details.

25. How can I contact Delicious Home Bakery?

We are happy to help with product enquiries, customised cake requests, delivery questions, and order-related concerns.

Business: Delicious Home Bakery

Address: Koyla Nagar, Kanpur

Phone: +91 99366 94710

Email: shobhakushwaha770@gmail.com

Still have questions? Contact Delicious Home Bakery, and we will assist you with your enquiry.

Delicious Home Bakery — Freshly Baked. Beautifully Delivered.